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Helpcenter

Find useful tutorial videos in our Helpcenter to help you quickly and easily find your way around the E-shop as well as answers to the FAQs.

  • Orders and Delivery
  • Customer Account
  • Products

How to find the right product

How to check the availability of a product

How to reorder from order history

How to save and reorder a shopping cart

If an article is listed, it means that it is available on request. I would like to order it, how does that work?

All articles which are marked with Icon with question mark will be inquired at Bossard for the time being. You can access the corresponding online form by entering the desired quantity and placing it in the shopping basket.

How to print a selected product

How can I see my agreed prices and discounts?

Your agreed conditions are shown on the selected products when you are logged in.

How to place an express order

I only need a small number of items, can I open a packaging unit?

Some items can be ordered in smaller units. We charge a small quantity surcharge of € 10, - for opened packages.

Can I upload an order with an Excel upload?

How long does it take until I receive the ordered items?

If your order is received by 16:00 hrs and we have the appropriate stock, your order will usually be delivered within 2-3 working days. 

What is the minimum order value?

The minimum order value for deliveries of goods is set at € 200, -. If your order total does not reach the minimum order value, you will be notified by the e-shop.

How to create a barcode

How to do the registration process

Where to find your Bossard customer ID

How to update your e-mail and password

Can I register as a private customer?

No, but private customers from Switzerland have the possibility to order without an account via credit card or via our trade partners in their area.

How to add an additional delivery address

What should I do if my previous login does not work?

Select «Reset password» on the login page. If you do not receive an email which asks you to reset your password, please register again via the registration form.

How to create your own customer article numbers

How to add items to the print list

How to invite colleagues to the E-Shop

What is the fastest way to find a product in the E-shop?

Simply enter the desired article description, Bossard article number or your own article number (logged in) in the search field above the menu bar. All relevant results are automatically displayed while you are entering them.

 

If your search was unsuccessful, you can also enter via our product category and then select various filter options.

 

If you still cannot find the item you are looking for, please contact us via our contact form. We will gladly take care of your request.

Where to find alternative products

Where to find technical information

Download a CAD model of a product

How to add items to your favorites