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Centre d'assistance

Vous trouverez dans notre Helpcenter des vidéos tutorielles utiles pour vous aider à vous repérer rapidement et facilement dans la boutique en ligne, ainsi que des réponses aux questions les plus fréquentes.

FAQs

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I only need a small number of items, can I open a packaging unit?

Some items can be ordered in smaller units. We charge a small quantity surcharge of approx. CHF 10.-- for opened packages.

How long does it take until I receive the ordered items?

If your order is received by 16:00 hrs and we have the appropriate stock, your order will usually be delivered the same day. For urgent orders that reach us after 16:00 o'clock, please notify us by telephone.

What is the minimum order value?

The minimum order value for deliveries of goods is set at CHF 75.-, an equivalent amount applies to deliveries in any other currency. Before your order is finalised, if not reached, it will be listed.

If an article is listed, it means that it is available on request. I would like to order it, how does that work?

All articles which are marked with Icon with question mark will be inquired at Bossard for the time being. You can access the corresponding online form by entering the desired quantity and placing it in the shopping basket.

How can I see my agreed prices and discounts?

Your agreed conditions are shown on the selected products when you are logged in.

Can I register as a private customer?

No, but private customers have the possibility to order without an account via credit card (LINK) or via our trade partners in your area (https://www.bossard.com/ch-de/ueber-uns/company/schweiz/bau-und-handwerk/).

What should I do if my previous login does not work?

Select «Reset password» on the login page. If you do not receive an email which asks you to reset your password, please register again via the registration form.

What is the fastest way to find a product in the E-shop?

Simply enter the desired article description, Bossard article number or your own article number (logged in) in the search field above the menu bar. All relevant results are automatically displayed while you are entering them.

 

If your search was unsuccessful, you can also enter via our product category and then select various filter options.

 

If you still cannot find the item you are looking for, please contact us by phone (+41 41 749 66 11) or e-mail (bossard@bossard.com). We will gladly take care of your request.