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Privacy Policy

 

I. Introduction

This privacy policy applies to all users of the website www.bossard.com. In the following, we explain how we process personal data in connection with the website. Personal data is all information related to an identified or identifiable natural person. This includes your name, your e-mail address and your address.

 

II. Responsible person

Bossard AG, Steinhauserstrasse 70, 6301 Zug, Switzerland (“Bossard,” “we” or “us”) is responsible for the processing of personal data associated with the use of the website www.bossard.com.

 

III. Contact data

If you have questions associated with this privacy policy, would like to complain about our processing of your personal data or would like to exert your rights (see section VII.), please contact us as follows:

Bossard AG, Steinhauserstrasse 70, 6301 Zug, Switzerland

E-mail address: marketing@bossard.com

 

IV. Nature and purpose of processing and respective legal basis

We process your personal data for the following purposes:

 

1. When visiting our website

When visiting our website, our servers temporarily save every access in a log file. The following data can be collected without your assistance and we will save it until it is automatically deleted after no more than 30 days:

  • IP address of the requesting computer;
  • Date of access;
  • Name and URL of the accessed file;
  • Website from which the access occurs (referrer URL);
  • Operating system of the requesting computer and the browser used and
  • access provider.

The collection and processing of this data occurs to allow the use of our website (establishing a connection), permanently ensure the system security and stability and for the technical administration of the network infrastructure. We therefore cannot make any conclusions about you as a person.

Article 6 (1) lit. f GDPR is the legal basis for this processing. The legitimate interest is to enable the use of the website. You can receive more information about the consideration of interests by request.

 

2. When registering on our website

A comprehensive selection of documented expertise about fastening technology is available to read and download on our website. You must register before downloading this information. We collect the following data as part of the registration on the website:

  • Title, first name, last name
  • Company
  • E-mail address
  • Password
  • Choosing to subscribe to our newsletter and the desired country of the newsletter

Disclosing this data is voluntary. However, if you do not specify this data, we will not provide you with the corresponding information. This data is collected to prevent improper use as much as possible. Article 6 (1) lit. b GDPR is the legal basis for this processing. In addition, you can subscribe to the newsletter during the registration (see section IV.3.). If you delete your registration, your personal data will also be deleted or anonymized.

 

3. When subscribing to our newsletter

If you have expressly consented, we will use your e-mail address to send you our newsletter on a regular basis and to also inform you of offers and promotions from time to time. You only need to specify your last name, first name, country, an e-mail address and your company in order to receive the newsletter. The company must be specified to be able to identify you as a corporate customer. In addition, you can select any title and specify your name so that we can address you personally in every newsletter.

Disclosing this data is voluntary. However, if you do not specify this data, we cannot provide you with the newsletter or may not be able to provide it to you fully. Article 6 (1) lit. f GDPR is the legal basis for this processing with respect to the general newsletter. The legitimate interest is that the processing of your data is necessary to send you the newsletter as desired. You can receive more information about the consideration of interests by request. Article 6 (1) lit. a GDPR is the legal basis for this processing with respect to a personalized newsletter.

There is a link at the end of every newsletter that you can use to unsubscribe from the newsletter at any time. You can also unsubscribe from the newsletter at any time by sending an e-mail to marketing@bossard.com. After unsubscribing, your data is deleted or anonymized, unless storing your e-mail address is necessary to ensure that you no longer receive a newsletter.

 

4. When using the contact form

You can send us general inquiries via the contact form provided on our website. You must enter a valid e-mail address as well as your title, last name, first name, your zip code, city and your country here. Additional information can be optionally provided.

This data is collected in order to know from who inquired, to answer to the best of our abilities and to respond as requested (by mail, telephone or e-mail). Disclosing this data is voluntary. However, if you do not specify this data, we cannot answer your inquiry or we may not be able to answer it fully. Article 6 (1) lit. f GDPR is the legal basis for this processing. The legitimate interest is that the processing of your personal data is necessary to be able to respond to your inquiries accordingly. You can receive more information about the consideration of interests by request. The personal data will be deleted or anonymized after 30 days.

 

5. Web Analytics

We create reports about the website activities using tools, such as Google Analytics (see section VIII about the use of cookies). Article 6 (1) lit. f GDPR is the legal basis for the processing. The legitimate interest is that we can improve the functionality and user friendliness of our website. You can receive more information about the consideration of interests by request.

The personal data is directly anonymized and the anonymized data is deleted after 26 months.

Agency360 is a technology service that helps understanding users experience (e.g. how much time they spend on which pages, which links they choose to click, etc.). With the tracker we can identify the contacts through the website and this gives us understanding of which channels are working. Agency360 uses cookies and other technologies to collect data on user behavior and demographic and their devices - in particular device's ISP network and domain (only on companies to transform them to webleads), device type (unique device identifiers), browser information, geographic location). Agency360 shows how users are interacting with www.Bossard.com/da and the role that different channels play by viewing robust reports and dashboards.

Please note that we only process your personal data for other purposes if we are legally required to do so (e.g. transmission to courts or law enforcement agencies) if you have consented to the respective processing in question or if the processing is lawful under the applicable law.

 

5. When using the E-Shop

a) Customer account

To be able to place orders via the e-shop, you must set up a password-protected customer account. This contains an overview of orders placed and active order processes. If you leave the e-shop as a customer, you will be logged out automatically. To set up a customer account, you must provide a valid e-mail address, telephone number, the name of your company, your last name and first name, billing address and delivery address. Further details can be given voluntarily. You can view the information in your customer account at any time, add new delivery addresses to your customer account and change your own login information (first name, last name, email and password). When you update your information, we keep a copy of your original details on file so that we can clarify any issues between you and us.

Those data that are necessary for delivery or order processing are transferred to third party service providers. Your data will only be used as long as it is necessary for the existing customer relationship. Notwithstanding the foregoing, we are obliged by commercial and tax law to store your address, payment and order data for a period of ten years.

If no orders are open, you have the option of deleting your customer account at any time upon notice to us.

We assume no liability for password misuse, unless this is caused by ourselves.

b) Order without customer account

Customers in Switzerland do not have to set up a customer account to order via the e-shop and can order as a guest. In this case, you are required to provide your surname and first name, e-mail address, billing and delivery address, credit card details and customer order reference. Further information can be provided voluntarily.

Those data which are necessary for delivery or order processing are transferred to third party service providers. Your data will only be used as long as it is necessary for the existing customer relationship. Notwithstanding the foregoing, we are obliged by commercial and tax law to store your address, payment and order data for a period of ten years.

c) Credit check

To ensure your and the operator's security, we may perform a credit check before delivering a login to the customer account or completing an order. In addition to checking past transactions with us and any changes to your personal data, we also use third party service providers.

 

6. When using the Bossard Scan App for the use of the E-Shop

Certain information is already used automatically as soon as you use the Bossard Scan App. We have listed below for you which personal data is processed:

a) Information collected during download

When downloading the Bossard Scan App, certain required information is transferred to the app store selected by you (e.g. Google Play or Apple App Store), in particular the user name, the e-mail address, the customer number of your account, the time of the download, payment information and the individual device identification number may be processed. The processing of this data is carried out exclusively by the respective app store and is beyond our control.

 

b) Information that is collected automatically

As part of your use of the Bossard Scan App, we automatically collect certain data that is required for the use of the Bossard Scan App. This includes: Version of your operating system, time of access.

This data is automatically transmitted to us and stored for a period of 90 days (1) to provide you with the service and related features; (2) to improve the functions and performance features of the Bossard Scan App; and (3) to prevent and remedy misuse and malfunctions. This data processing is justified by the fact that (1) the processing is necessary for the performance of the contract between you as the data subject and us pursuant to Art. 6 para. 1 lit. b GDPR for the use of the app, or (2) we have a legitimate interest in ensuring the functionality and fault-free operation of the Bossard Scan App and to be able to offer a service that is in line with the market and interests, without your rights and interests in the protection of your personal data within the meaning of Art. 6 (1) lit. f GDPR prevailing here.

 

c) Use of the Bossard Scan App

Within the Bossard Scan App you can enter, manage and edit various information, tasks and activities. You can use the Bossard Scan App to create an order list (by scanning the barcode or manually entering the item number). The order list is transmitted to the e-shop after successful login to your customer account.

The Bossard Scan App also requires the following authorizations:

  • Internet access: This is required to log in to the Bossard customer account and place the order.
  • Camera access: This is required to be able to scan the barcode so that the corresponding item can be added to the order list.

The processing and use of user data is carried out for the provision of the service. This data processing is justified by the fact that the processing is necessary for the performance of the contract for the use of the Bossard Scan App between you as the data subject and us pursuant to Art. 6 (1) lit. b GDPR.

7. When using Real Time Manufacturing Services (RMS)

In order to use the Real Time Manufacturing Services (RMS) via our website, you must set up a customer account. In the course of the set-up of the customer account, we collect the following data:

  • Title
  • First and last name
  • Company name
  • Company address
  • Country
  • E-mail address
  • User name
  • Phone number
  • User role

You also have the option of using the chat function. The chat history is assigned to your registered customer account.

The provision of this data is voluntary. However, if you do not provide this data, you will not be able to use the RMS. The data processing is justified by the fact that the processing is necessary for the performance of the contract for the use of the RMS between you as the data subject and us pursuant to Art. 6 (1) lit. b GDPR.

Those data which are necessary for delivery or order processing are transferred to third party service providers. Your data will only be used as long as it is necessary for the existing customer relationship. Notwithstanding the foregoing, we are obliged by commercial and tax law to store your address, payment and order data for a period of ten years.

If no orders are open, you have the option of deleting your customer account at any time upon notice to us.

 

8. Supplier Registration and use of Supplier Portal

To connect with Bossard and register as a potential supplier, you will be guided through a registration process. The following data is collected:

  • Title
  • irst and last name
  • Company name
  • Company address
  • Country
  • E-mail address
  • Phone number
  • Product details
  • Further details of the company

If there is an interest from the Bossard side, so the supplier will be invited to go through the supplier onboarding process, provide more detailed company data, and get access to the supplier portal.

To access the onboarding process and supplier portal you must set up a password-protected supplier account with a valid e-mail address, phone number, first and last name of the contact, and name of your company. The onboarding process will guide you through different tabs where further company and product details are requested to capture relevant business data and documents (e.g. company presentation or company certificates). After the onboarding was completed, the user has access to the main section of the supplier portal where their data and documents can be accessed and managed.

Data that is provided during the registration and onboarding process, as well as through access to the main portal, are stored at Bossard and used for the collaboration between the supplier and Bossard. 

Some data and fields are mandatory to provide, some data are voluntary. If you do not provide the mandatory data, you will not be able to register and onboard to the supplier portal. As more details and data will be provided, the higher the chance of a long-term collaboration is. The data processing is justified by the fact that the processing is necessary for the performance of the contract for the use of the supplier portal between you as the data subject and us pursuant to Art. 6 (1) lit. b GDPR.

Those data which are necessary for delivery or order processing are transferred to third party service providers. Your data will only be used as long as it is necessary for the existing customer relationship. Notwithstanding the foregoing, we are obliged by commercial and tax law to store your address, payment and order data for a period of ten years.

If no orders are open, you have the option of deleting your customer account at any time upon notice to us.

 

 

V. Recipients and categories of recipients

We process your personal data in departments that need to know the personal data.

We may send your personal data to the recipients and categories of recipients listed below for the respective purposes. You can find additional information about the recipients and categories of recipients below in the Cookie Information annex.

1. Private third parties – affiliated companies or other third parties.

2. Order processor – When providing our services, we rely on various (technical) service providers (affiliated companies or third parties) to provide our services, while observing the applicable data protection law. Personal data is forwarded to third parties in this context only so that these service providers can process the personal data on our behalf and based on our instructions (so-called “order processing,” the service provider is the “order processor”), insofar as this is required to provide our services. The order processors are subject to contractual obligations for the implementation of reasonable technical and organizational measures to protect your personal data and they only process your data according to our instructions.

3. Public authorities, courts, external advisors – if required or legally permissible.

Your personal data is generally only processed and used within the EU. If a data transfer occurs within the EU and use occurs outside the EU as an exception (e.g. to technical service providers), this always happens in compliance with the applicable data protection law.

 

VI. Automated decision-making

We do not carry out any automated decision-making through our website regarding the processing of personal data.

 

VII. Your Rights

If you have consented to the processing of your personal data, you can always revoke your consent with effect for the future. Such a revocation does not affect the legality of the processing carried out based on the consent until the revocation.

You can also view and change the data stored in your customer account by logging into our website with your login data. You can delete your data or your entire customer account at any time. This can be done by using the corresponding option in your customer account. We point out that in the case of your data being deleted, it is not possible or not fully possible to utilize our offering.

You may have the following rights pursuant to the applicable provisions of the EU General Data Protection Regulation as well as applicable national data protection laws:

  • Right to information;
  • Right to rectification;
  • Right to restriction of processing;
  • Right to deletion / right to be forgotten;
  • Right to data transferability;
  • Right of objection.

Please note that the aforementioned rights may be restricted by national law. You can find additional information about your rights in the annex of your rights. To claim one of your rights listed above or if you have questions about your rights, you can always contact us via the contact data mentioned above in section III.

You also have the right to submit a complaint to the competent data protection authority.

 

VIII. Cookies and similar technologies

1. Cookies

We use cookies on our site. These are small files that your browser automatically creates and that are stored on your end device (laptop, tablet, smartphone or similar) when you visit our site. Cookies do not damage your end device, do not contain any viruses, Trojans or other malicious software. The cookie stores information for our site that is compiled based on your specific device. However, this does not give us direct knowledge of personal data.

On the one hand, using cookies helps to make our website more user-friendly for you. We use cookies to recognize that you have already visited individual pages of our website and that you have already logged into your customer account. In some circumstances, any entries and settings during your visit will also be recorded (e.g. language).

On the other hand, we use cookies to statistically record and evaluate the use of our website, to optimize our offer for you and to show you information specifically tailored to you. When you visit our website again, these cookies allow us to automatically recognize that you have already visited our website. These cookies are automatically deleted after a predefined time.

Most browsers accept cookies automatically. However, you can configure your browsers so that no cookies are stored on your computer or so that a note appears before a new cookie is created. Please note, however, that disabling cookies may mean you are not able to use all of our website’s functions.

You will find additional information about the nature, name, type, purpose of collection, storage duration of cookies, etc. in the Cookie Information annex.

  • Required Cookies. Article 6 (1) lit. f GDPR is the legal basis for the processing of personal data associated with the necessary cookies. The legitimate interest is that we can offer the functionality of the website. You can receive more information about the considerations of interests above by request.
  • Statistical Cookies. Article 6 (1) lit. a GDPR is the legal basis for the processing of personal data associated with statistical cookies.
  • Marketing Cookies. Article 6 (1) lit. a GDPR is the legal basis for the processing of personal data associated with marketing cookies.
  • Unclassified Cookies. Article 6 (1) lit. a GDPR is the legal basis for the processing of personal data associated with unclassified cookies.
  • 2. Profiling

    We can use cookies and automatically collected information to (i) personalize our website and the services offered through our website, such as saving your data, so that you do not need to enter it again while using our website or the next time you use our website and the services offered through our website; (ii) to monitor and analyze the effectiveness of our website and the services provided through our website and third party marketing activities based on profiling; (iii) to monitor the total number of visitors and the sites visited; and (iv) to track your entries, submissions and the status of all promotions or other activities offered through our website and the services provided through our website (profiling). Tracking technology (profiling) also helps us to manage and improve the user friendliness of the website, to (i) determine whether there has been contact in the past between your computer and us and (ii) to identify the most popular areas of the website.

    3. Retargeting

    Retargeting is a process by which we want to address you again. After visiting our website, this application allows you to see our ads when you continue to use the internet. This is done by means of the cookies stored in your browser, through which your usage behavior is recorded and evaluated by our retargeting partner Google AdWords when visiting different websites. In this way, your previous visit to our website can be determined by the retargeting partners. According to their own statements, our retargeting partners do not merge the data collected as part of retargeting with your personal data, which may be stored by our retargeting partners. In particular, our retargeting partners say that they use a pseudonymization during retargeting.

     

    IX. Data Security

    We use suitable technical and organizational security measures to protect your personal data we store against manipulation, partial or complete loss and from unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

    When you register with us as a customer, you can only access your customer account after entering your personal password.

     

    X. Changes to this privacy policy

    The continued development of the website or changed legal or regulatory requirements may make it necessary to change this privacy policy. You can access the respective current privacy policy on the website at https://www.bossard.com/dk-en/privacy-policy/ and print it out.