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Helpcenter

Find useful tutorial videos in our Helpcenter to help you quickly and easily find your way around the E-shop as well as answers to the FAQs.

FAQs

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  • Orders and Delivery
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If an article is listed, it means that it is available on request. I would like to order it, how does that work?

All articles which are marked with Icon with question mark will be inquired at Bossard for the time being. You can access the corresponding online form by entering the desired quantity and placing it in the shopping basket.

How can I see my agreed prices and discounts?

Your agreed conditions are shown on the selected products when you are logged in.

Can I register as a private customer?

No, currently only private customers from Switzerland or Singapore have the possibility to order without an account via credit card.

What should I do if my previous login does not work?

Select «Reset password» on the login page. If you do not receive an email which asks you to reset your password, please register again via the registration form.

What is the fastest way to find a product in the E-shop?

Simply enter the desired article description, Bossard article number or your own article number (logged in) in the search field above the menu bar. All relevant results are automatically displayed while you are entering them.

 

If your search was unsuccessful, you can also enter via our product category and then select various filter options.

 

If you still cannot find the item you are looking for, please contact us via our contact form. We will gladly take care of your request.

Not found a suitable answer or you need support?

In this case please submit us your request via our contact form. We will get back to you as soon as possible.