We are an innovative and internationally active trading company in the field of fastening technology with headquarters in Zug, Switzerland. We are looking for a very flexible person to join our team in the sales department for processing customer requests and orders for material.
Shape the future with us as an
Inside Sales Representative
Job summary: Processes customer requests and orders for material, products and services. Assure the communication and resolution of customer performance requirements.
Your Mission
- Primary communication link to customer
- Analyze cost, quantity and other nomenclature on order requests from customers
- Receive and respond to all requests for quotes from customers
- Verifies inventory and notifies Purchasing of customer orders that would deplete stock
- Expedite internally to assure shipment of customer orders
- Follows up on orders to ensure delivery by specified dates
- Prepare and issue work orders to store for assembly and packaging work
- Informs shipping of packing or labeling requirements for customer shipments
- Receives customer concerns and initiates any internal action that maybe required
- Initiates and provides all Return Goods Authorizations to customers
- Follow up with Procurement/Purchasing for First Article samples
- Communicate with Quality department for First Article report
- Follow up on payment status from assigned accounts and update Accounting department
- Additional duties and responsibilities as assigned by Management
Our Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree in Business Administration/Marketing from four-year college or university; or 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of the organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram from. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of
Other Skills and Abilities
- Achievement of sales and profit goals
- Effective communications both internal and external
- Overall performance in the development and support of accounts
- Some travel may be required
Why Bossard?
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