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Job Description

Title               Inside Sales (Business Account Executive)
Function       Sales
Reporting     Sales Team Leader (Sales Manager)
Location       Bossard Malaysia (Penang - Simpang Ampat)

Summary     

Processes customer requests and orders for material, products and services. Assure the communication and resolution of customer performance requirements.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Primary communication link to customer.
  • Analyze cost, quantity and other nomenclature on order requests from customers.
  • Receive and respond to all requests for Quotes from customers.
  • Verifies inventory and notifies Purchasing of customer orders that would deplete stock.
  • Expedite internally to assure shipment of customer orders
  • Follows up on orders to ensure delivery by specified dates.
  • Prepare and issue work orders to store for assembly and packaging work.
  • Informs shipping of packing or labeling requirements for customer shipments.
  •  Receives customer concerns and initiates any internal action that maybe required.
  • Initiates and provides all Return Goods Authorizations to customers.
  • Follow up with Procurement/Purchasing for First Article samples.
  • Communicate with Quality department for First Article report.
  • Follow up on payment status from assigned accounts and update Accounting department.
  • Additional duties and responsibilities as assigned by Management.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

  • Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures; processes, requirements or cultures.
  • Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
  • Ethics – Treats people with respect; Upholds organizational values.
  • Innovation - Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities
  • Managing Work (includes Time Management) – Effectively managing one’s time and resources to ensure that work is completed efficiently.
  • Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job accurately checking processes and tasks; being watchful over a period of time. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree in Business Administration/Marketing from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience. 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of the organization. 

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram from. Ability to deal with problems involving several concrete variables in standardized situations.

Computer/System Skills

To perform this job successfully, an individual should have knowledge of

  • Excel, Word
  • Outlook/email 

Other Skills and Abilities

  • Achievement of sales and profit goals
  • Effective communications both internal and external
  • Overall performance in the development and support of accounts 

Others Qualifications:

  • Some travel may be required 

If you are interested in this position, please send your CV / Resume to sarah.ooi@bossard.com

 

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